At Delia Dapper, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services. By using our platform, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of personal information:
-
Contact Information: such as your name, phone number, and delivery address
-
Order Details: including items purchased and payment method (Cash on Delivery only)
-
Communication Data: such as inquiries, feedback, or any customer service interactions
-
Device Information: such as IP address, browser type, and usage data for analytics purposes
2. How We Use Your Information
We use your information to:
-
Process and deliver your orders
-
Communicate order status and delivery updates
-
Respond to customer inquiries and support requests
-
Improve our website, services, and user experience
-
Send promotional messages or updates, if you opt-in
3. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Access to your information is restricted to personnel who need it to fulfill their responsibilities.
4. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. You may request deletion of your data by contacting us directly.
5. Opt-Out Instructions
You have the right to opt out of receiving marketing communications from us at any time. To do so:
-
Email Opt-Out: Click the Unsubscribe link at the bottom of any promotional email
-
SMS Opt-Out: Reply STOP to any promotional SMS
-
Manual Opt-Out: Contact us at [email protected] to request removal from our mailing list
Please note that transactional messages related to your order will still be sent, as they are necessary for completing your purchase.
6. Your Rights
You have the right to:
-
Access the personal data we hold about you
-
Request correction of inaccurate or incomplete information
-
Request deletion of your data, where legally permissible
-
Withdraw consent for non-essential uses of your information
To exercise any of these rights, please contact us using the information below.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our website after changes are made indicates your acceptance of the updated policy.
8. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at [email protected].