At Delia Dapper, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your options.
1. Eligibility for Returns
You may request a return or exchange if:
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You received the wrong item.
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The item is damaged or defective.
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The item differs significantly from its description or images.
2. How to Initiate a Return
To initiate a return, please contact our support team with:
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Your order number
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Clear photos of the item
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A brief explanation of the issue
Our team will guide you through the return process.
3. Return Approval and Pickup
Once your return request is approved, we will arrange for pickup at your delivery address whenever possible. In some cases, you may be asked to send the item back through a courier service. Further details will be provided during the return process.
4. Refund Process
As we operate on a Cash on Delivery (COD) basis, refunds will be provided via:
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Bank transfer or mobile wallet
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Only after the returned item has been received and inspected
Please allow up to 7 business days for the refund to be processed after return approval.
5. Non-Returnable Items
The following items are not eligible for return:
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Items returned after 3 days of delivery
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Used or washed items
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Items without original tags or packaging
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Items purchased during final sales or promotional offers
6. Exchange Policy
If you wish to exchange an item due to size or defect, we will assist you with a replacement, subject to stock availability. Exchanges follow the same process as returns.
7. Contact Us
For all return or refund inquiries, please reach out to our customer support team at [email protected].